UX & Service Designer
EY India → Politecnico di Milano MSc
7+ years across spatial, product, service & digital experience design
Education
M.Sc. Product Service System Design(PSSD), Politecnico Di Milano, Italy, 2020-2022
Graduated with GPA: 3.8/4.0
Acquired knowledge and skills for design thinking methods, product innovation, user experience, research methods, co-creation, and inclusive design to create a complete service system.
Bachelor of Architecture (B.Arch), Panjab University, Chandigarh, India, 2011-2016
Achieved the skills and vision to come out as a competent professional in the field of architecture design.
Experience
UI/UX Designer & Design Strategist
Ernst & Young, India, June 2023 — Present (3+ Years)
Key Projects
Unified Visa Platform (Web & Mobile) – End-to-end experience design for a unified travel and immigration platform consolidating multiple services into a single journey.
Design System & Platform Harmonization (Gov.in) – Led UX strategy and design system development to standardize experiences across 85+ digital platforms.
Digital Marketplace Platform (GeM) – Designed CMS dashboards, user management, and product/service categorization workflows.
State Digital Infrastructure Platform (T-Fiber, Telangana) – Designed UI/UX for a large-scale digital platform supporting fiber-optic service providers.
Higher Education Platform Strategy (Maharashtra) – Conducted UX research and IA restructuring to improve discoverability and user journeys.
Responsibilities & Impact
Led experience design and UX strategy for high-impact platforms used at scale
Designed and scaled design systems and UX governance frameworks
Defined information architecture, workflows, and content structures for complex journeys
Collaborated closely with cross-functional teams to translate constraints into intuitive experiences
Mentored designers and contributed to improving design quality and maturity
Service Design Intern
FROM s.r.l., Milan, Italy, July 2022 — Dec 2022 (6 Months)
Conducted user and expert research to identify systemic gaps
Facilitated co-creation workshops and participatory design sessions
Designed service frameworks grounded in human-centric design
UX Design Intern
Free Jungle, Italy, Jan 2022 — June 2022 (6 Months)
Designed UX for an interactive educational application
Conducted user research, journey mapping, and usability testing
Supported iterative design from concept to validation
Project Architect & Designer
Garg Architects, India, 2016 — 2022 (4 Years)
Delivered 25+ residential and commercial projects
Led multidisciplinary teams from concept to execution
Built strong foundations in systems thinking and execution-led design
Co-Founder - Upcycling Design Venture
2016-2017
Founded a sustainable design venture focused on upcycling waste into functional home décor
Managed end-to-end design, production, branding, and customer engagement
Balanced sustainability, business goals, and user needs
Skills
Personal qualities
Creative and innovative thinker with a keen eye for aesthetics.
Strong communicator, capable of effectively articulating design concepts.
Collaborative team player with a positive attitude.
Passionate about staying current with technology and design trends.